Our support service operates from Monday to Friday from 09:00 to 21:00 (UTC+2) and is always ready to assist you during this time. We offer several convenient means of communication:
1. Submit a ticket
To send a request to our support service through the web version:
1. Log into your Cabinet (1).
2. Go to the Communication with Support (2) section, select Support and submit your request.
The response will be provided during working hours: from Monday to Friday, from 09:00 to 21:00 (UTC+2).
To send a request to our support service through the mobile application:
1. Open the Menu (1) in the application.
2. Select Support (2).
3. Click on Write to Support (3)
4. Open the Tickets (4) tab and submit your request.
The response will be provided during working hours: from Monday to Friday, from 09:00 to 21:00 (UTC+2).
2. Write in the chat in the app
To get help in real time through chat:
1. Open the Menu (1) in the app.
2. Select Support (2).
3. Press Write to Support (3).
4. Open the Chats tab (4) and start a chat with our specialist.
Support is available during working hours: from Monday to Friday, from 09:00 to 21:00 (UTC+2).
